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163 articles

Web hosting & cPanel

404 Error

The 404 error generally mean that the image or page that you are looking for could not be found. There are a few possibilities for what could be causing the 404 error,…

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Web hosting & cPanel

Acronis Backup

Acronis Backup is the preferred backup and restore solution for our customers. These backups are store remotely so you do not have to worry about disk space. You can…

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Web hosting & cPanel

Addon Domains

Addon domains allow you to control multiple domains from a single account. An addon domain links a new domain name to a directory in your account, and then stores its…

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Getting started

All-in-One WP Migration Plugin - How to migrate your WordPress site to Let.com via a plugin

At Let.com we offer complimentary free manual migrations if you ever get stuck, as well as an automated cPanel-to-cPanel Migrator Tool for migrating your sites to…

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Web hosting & cPanel

Apache mod_rewrite and Examples

What is mod_rewrite? Let.com uses Apache to host all of our clients websites. Apache can be customized via modules, and the mod_rewrite module is available for you to use…

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Email

Autoresponders

Autoresponders allow an automated reply to be sent whenever an email is received. A good use for this would be to notify customers that you are currently out of town and…

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Web hosting & cPanel

Backup Wizard (Creating Backups)

The Backup Wizard interface allows you to back up all or part of your website, or to restore it from the most recent backup file. To access this, go to Backup Wizard in…

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Web hosting & cPanel

Backup Wizard (Restoring Backups)

The Backup Wizard interface allows you to back up all or part of your website, or to restore it from the most recent backup file. To access this, go to Backup Wizard in…

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WordPress

Basics of "Plugins" in WordPress

Plugins are PHP scripts that offer custom functions and features so that each user can tailor their site to their specific needs. Plugins can make everything from small…

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WordPress

Basics of "Theme" in WordPress

The WordPress Theme system is a way to apply “clothes” to your WordPress site. WordPress Themes can provide much more control over the visual presentation of your…

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Email

Basics of MX Record

A mail exchanger record (MX Record) is an DNS record that specifies the mail server responsible for accepting all email messages on behalf of the domain name. With out…

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Reseller hosting

Basics of packages in WHM

A package is what determines the features and quotas for each cPanel account, it can be considered as a hosting plan. This is a key feature for all of our reseller…

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Web hosting & cPanel

Basics of phpMyAdmin

phpMyAdmin is a very powerful and easy-to-use tool created in PHP to handle the administration of MySQL. Within phpMyAdmin, you can perform a database drop,…

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Reseller hosting

Basics of Reselling

Reselling is the process of selling space from your own hosting account to your personal clients. Commonly this would be done through a Reseller hosting package since it…

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Email

Basics of Spamhaus

Spamhaus is the world leader in supplying realtime highly accurate list of domains and IP that have a bad reputations of sending out malicious content. They do their own…

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Reseller hosting

Basics of WHM

WHM (Web Host Manager) is a control dashboard that gives users the ability to manage multiple cPanel-based sites. This feature is provided to all of our Reseller hosting…

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Domains & DNS

Changing nameservers outside Let.com.

While we cannot change name-servers of other registrars for you, we can direct you on how to change them yourself. Below are common links used to change name-servers…

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WordPress

Changing PHP settings in Wordpress Hosting Packages

While WordPress hosting packages do not have direct access to cPanel, there are other ways to make php.ini changes. You can access the cPanel following these steps to…

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Web hosting & cPanel

Common Error Types: 403 Errors

PERMISSION The 403 error means that you do not have permission to access the page, link, or image. The causes of the 403 error page are usually related to the…

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Web hosting & cPanel

Common Error Types: 500 Error

The 500 error page is usually caused by bad permissions, a bad .htaccess file, or excessive resource usage. Bad permissions To check if the 500 error is caused by the…

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Web hosting & cPanel

Common Wordpress Errors

Wordpress is a popular website-building platform that many people use, and it provides website creators with a lot of creative freedom. With so many options on Wordpress…

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Email

Configuring Outlook 2010

Step 1: Use The Auto Account Wizard to Set Up A POP/IMAP account Navigate to File >> Add Account. The Auto Account Setup wizard will start and request information such…

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Web hosting & cPanel

Creating a Staging Site for Shared/Reseller Packages

One of the newest updated features of the cPanel is the ability to create a new staging site. This new feature is possible by way of the Softaculous marketplace in the…

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Billing & accounts

Customer Portal - Billing - My Invoices

Managing your billing account is very simple and convenient, and is organized into a one stop shop where everything is easily accessed. In the customer portal, you can…

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Web hosting & cPanel

Customer Portal - How to migrate your content over to Let.com

We provide a simple automated tool that can do the migration for you in your Customer Portal. Our migration tool will allow you to migrate your shared or reseller…

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Domains & DNS

Customer Portal - How to Register a New Domain

A Domain name is the address of your website that people type in the browser URL bar to visit your website. Here at Let.com, you can not only host and easily manage…

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Domains & DNS

Customer Portal - How to Transfer a Domain

If you've joined our web hosting family and you have domains registered with a different hosting company or registrar, we have a simple and automated system to transfer…

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WordPress

Customer Portal - Manage Hosting

Managing your hosting packages is now easier than ever with your customer billing portal. Your customer portal not only allows you to manage invoices and domains, but…

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Getting started

Customer Portal - Tickets, Chats & General Support

Here at Let.com we always believe in putting the needs of our customers first. That's why we are constantly updating out customer support knowledge base. We also have our…

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Getting started

Data Centers

A Data Center is a dedicated space within a building, used to house computer systems and associated components, such as telecommunications and storage systems. Since IT…

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Web hosting & cPanel

Default .htaccess files

In the event you need to restore the default .htaccess file for a specific content management system (CMS) script, such as WordPress or Joomla, you can use the code…

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Email

Default Email Address

This interface allows you to set up a default email address (catch-all address) for a domain. It will receive any mail for an invalid email address for the domain. You…

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Domains & DNS

DNS Basics

DNS (Domain Name System) is the address assigned to a domain name to point it to the server hosting your website or email addresses. DNS is often referred to as "the…

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Getting started

DNS Zone Editor- How to Edit

The DNS Zone is the interface that allows you to make specific changes to the DNS of a domain that is actively being hosted on your server. To access the DNS Zone…

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Web hosting & cPanel

Domain Aliases

Domain aliases are domains that you own, but do not contain any content. Instead, they point to the contents of another domain or subdomain on your account. This is…

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Domains & DNS

Domain Document Root & How to change it

The Document Root folder is the directory that contain your website files and folders. Since we provide packages that can host multiple domain names and subdomains, they…

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Domains & DNS

Domain Registrant Verification

When you register a new domain name or make changes to an existing one, ICANN requires you to confirm your contact information. New Registrations: Verify your email…

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Working with support

Domain Registration Fees & Free Domains - Internal

The price of domain names may differ depending on what TLD is involved, and may even change within the same TLD depending on how rare or valuable the name may be.…

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Email

Email Accounts

To add, manage, or delete an email address, go to the Email Accounts area of the EMAIL section in cPanel. Choose the domain you would like the email to be associated…

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Email

Email Archive

This feature allows you to save incoming, outgoing, and mailing list messages for a specified amount of time. The system stores the messages in the mail directory in the…

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Email

Email Deliverability

This feature located in the cPanel will help to identify problems with your mail that is related DNS records for one or more of your domains. The feature uses these DNS…

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Email

Email Disk Usage

This feature will allow you to view all of your mailboxes and remove any old or large messages. This is a great option when you have 100's of emails with in any of your…

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Domains & DNS

Email DNS Troubleshooting For Webmail

The first step to trouble shooting an email problem if you are using our webmail server is to check the MX (mail exch a nge records) DNS to make sure it's pointing to…

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Email

Email Filters

In cases where one of your email addresses is receiving spam and/or junk emails you have an option in your cPanel to set up filters so you will stop receiving these…

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Email

Email Forwarders

This feature allows you to configure an existing email address to forward incoming emails to another email address. This is useful if, for example, you want to use one…

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Email

Email signatures in Webmail

The webmail clients roundcube and horde allows you to add a signature at the bottom of each email that you send out. In this article we will be showing you where you can…

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Getting started

Embargoed Countries

All United States-based companies must comply with U.S. Treasury embargo restrictions. We follow U.S Treasury embargo restrictions and sanctions, so we will NOT allow…

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WordPress

EZ Optimization GTMetrix

So you got the dreaded email of please optimize your site, or your site is loading slow, or why is the page giving 500 errors. There are several things that can cause…

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Web hosting & cPanel

FTP Accounts

FTP (File Transfer Protocol) accounts are logins used to access an interface to create and manage your website’s files. To create a new FTP account, click on FTP…

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Reseller hosting

Getting Started With cPanel Reseller Hosting

Congratulations on your new Let.com reseller hosting account. You should have received a Welcome Email containing your account-specific instructions. This page exists…

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Web hosting & cPanel

Getting Started With cPanel Shared Hosting

Congratulations on your new Let.com Shared hosting account! You should have received a Welcome Email containing your account-specific instructions. This page exists…

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WordPress

Getting Started With cPanel WordPress Hosting

Congratulations on your new Let.com WordPress hosting account. You should have received a Welcome Email containing your account-specific instructions. This page…

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Web hosting & cPanel

Getting Started with Wordpress

Wordpress is a very versatile tool that gives you creative freedom to build anything from a blog to an eCommerce shopping site. This platform gives you access to a large…

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Getting started

Giving Access to Developers

If the need arrises that you would have to give access to a developer for them to build or make updates on your sites there are a few option for you on how they are…

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Email

Gmailify

Gmailfy is a google fetching tool that is an alternative to using the forwarding option in your cPanel. To learn more about forwarding please click on this link, Email…

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Billing & accounts

Hosting Price Chart

Generally your hosting package may discounted with a new customer coupon, but when your coupons time runs out your hosting package will renew at the regular price at…

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Getting started

How Can I Monitor The Resources That My Account is Using?

Viewing Current Resource Usage There are a few different methods in which you can view your account's current resource usage: Top (via Command Line) You can view your…

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Billing & accounts

How Can I Use an Existing Credit To Make A Purchase?

Account Credits There are some instances in which you may have an account credit that you would like to use to make a purchase. To use an account credit: Select and add…

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Getting started

How Can I View My Support Ticket History?

Support Ticket History When a Support Ticket is created, you may view/reply to these tickets via the Client Area. To view your Support Ticket History (as well as reply…

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Getting started

How Do I Flush My Device's DNS?

What Exactly Is DNS Caching? DNS Cache is your device or browser's most recent memory of a site that you have visited. The device or application then uses this memory of…

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Getting started

How Do I Make A Strong Password?

The Perfect Password should be simply for you to remember, but not simple enough that a malicious individual can guess it. Keep in mind that malicious programs also…

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Getting started

How Do I Optimize My Joomla Site?

Joomla Optimization As with any CMS, Joomla requires optimization to perform its absolute best as well as reduce CPU usage of the domain. Below, we have a few…

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Billing & accounts

How Do I Print My Invoices?

Printing Invoices If you would like to print an invoice, you will first want to click the needed invoice: Once you click the invoice, you will click the Download Icon to…

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Getting started

How Do I View Email Headers?

RoundCube: After selecting the message that you would like to see headers for: Click Details Click All Headers Alternatively , you can also select More and Show source…

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Web hosting & cPanel

How to add a Favicon to your Site

A favicon is the small icon that is displayed to the left of browser tabs in your browser. Adding a favicon to your website is very easy. All you have to do is upload a…

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Billing & accounts

How to Cancel your Account

Although we would hate to see you leave, we do understand all good things must come to an end at some point. If you happen to be contemplating canceling your account due…

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Web hosting & cPanel

How to change PHP versions in cPanel

PHP is a recursive acronym for "PHP: Hypertext Preprocessor ". PHP is a server side scripting language that is embedded in HTML. It's used in a variety of ways such as…

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Billing & accounts

How to Change your cPanel Password

If life catches up to you and you can't remember the Password to your cPanel, we have a couple of different ways you can reset the password yourself! If you're still…

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Domains & DNS

How to change your Hosts File

The hosts file allows you to set IP addresses for a domain on your local computer. Changing your hosts file is a temporary measure to preview your site as it will load…

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Web hosting & cPanel

How to Change Your WordPress Login Username

There are several options for creating a new username in WordPress if you do not want to use its default login username. This article discusses the different methods on…

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Getting started

How to Clear Browser Cache on Mobile

When visiting a website for the first time, your device will seem to load slow. The reason for this is because of device "Caching". Caching stores in the data storage…

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Working with support

How to Clear Browser Cache or use Incognito Mode

When making changes to your site, not all browsers will update those changes. There are 2 ways of checking for these changes. You can either clear your cache or check in…

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Web hosting & cPanel

How to connect via SSH using MobaXTerminal

When purchasing your account with cPanel, SSH is included in your service for free. You will need to download an SSH client in order to connect to your cPanel. While…

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Web hosting & cPanel

How to connect via SSH using PuTTY

When purchasing your account with cPanel, SSH is included in your service for free. You will need to download an SSH client in order to connect to your cPanel. While…

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WordPress

How to create a MySQL Database in cPanel

In this article we will be showing you how to create a MySQL database. There are two options to create a database: MySQL Databases and MySQL Database Wizard. The Wizard…

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Getting started

How to Create a Python App in cPanel

1.To create a Python app in cPanel, you would start by logging into cPanel. 2. In the Software section click on "Setup Python App". 3. Click the "Create Application"…

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Getting started

How to create a symbolic link in cPanel

Symlinks, short for symbolic links, are basically shortcuts to individual files or folders. One of the advantages of a symlink is that it can cross filesystems, as it…

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Reseller hosting

How to Create/Add a Package in WHM

When creating a cPanel in your WHM, a package will either need to be selected or must be manually allocated. To avoid this, you can create or add a package in the WHM…

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Getting started

How To Disable Directory Listing in cPanel

By default in cPanel, if you don't upload an index.html, index.php, or index.htm file, when you load your domain in a browser you will see an "Index of /" page showing…

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Getting started

How To Export a phpMyAdmin Database

There are often times where you may need to export a database via the phpMyAdmin interface in cPanel. This can be achieved very easily using a couple simple steps: 1.…

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Getting started

How To Import a Database Over 50MB

In the process of migrating your site from your old host, or if you are restoring a very large database backup, you may need to import a MySQL database larger than 50MB.…

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Email

How to install Roundcube in Softaculous

Roundcube webmail is a browser-based multilingual IMAP client with an application-like user interface. It provides full functionality you expect from an e-mail client,…

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WordPress

How to install WordPress on a WordPress hosting package

To start building your website on a WordPress hosting package first you would need to log into your billing account at https://account portal (coming soon) . From here on the left…

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Getting started

How to Make a phpinfo.php File to Test PHP Settings

All of the global and local settings for PHP can be easily displayed in a browser by creating a phpinfo.php file in the document root of your website. This is helpful to…

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WordPress

How to Manage Disk Usage in cPanel

There is a tool in your cPanel called Disk Usage that allows you to see the disk space of each directory within your File Manager . This is a very helpful tool to find…

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Getting started

How to Migrate Your Site From WP Engine to Let.com

Migrating your site from WP Engine to Let.com is very easy after a couple steps. For more information, WP Engine has also provided a similar tutorial here: Moving…

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Getting started

How to Migrate Your WordPress Site From SiteGround

Although we don't have the ability to automatically migrate sites from SiteGround accounts, we have outlined the steps for a manual migration from SiteGround that you…

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WordPress

How to Optimize your Wordpress Site

Wordpress is one of the most popular and versatile content management systems used by professional and beginner users alike. Whether you run a high traffic e-commerce…

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Domains & DNS

How to Point DNS / Nameservers

When your new account is provisioned with Let.com and you need to either connect your domain to Wordpress, or simply point it after your website is uploaded, a DNS…

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Domains & DNS

How to Point your domain using an A record

While using NAMESERVERS are the preferred method of pointing to your hosting account, not all means of DNS need to use them. Especially if you want to host the site…

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Reseller hosting

How to quick change plans in WHM

When you create packages, those packages are saved in the packages list. To make things easier, you can upgrade accounts with much more ease and less clicking. To do…

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WordPress

How to Replace WordPress Cron with a Real Cron Job

Your Wordpress installation is constantly working in the background, and uses a plethora of systems to help manage site operations. One of these are WP-crons, which are…

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Getting started

How to Reset WordPress Admin Password

The method you will use to change your password will depend on whether you have a Shared/Reseller package or one of our WordPress Hosting packages. Though we recommend…

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Email

How to set up SMTP plugin for WordPress

SMTP, short for Simple Mail Transfer Protocol, is a protocol used for sending and receiving emails. A WordPress SMTP plugin lets you use an alternative method for…

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Getting started

How to Setup and Install WHMCS in cPanel for Resellers

In order to install WHMCS you will need a valid license key. To purchase a license for WHMCS, you can go to: https://www.whmcs.com/pricing/ NOTE: Keep in mind, that…

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Getting started

How to take and share a screenshot

Sometimes, when contacting our Customer Support Team, you may be asked to take a screenshot and share it to speed up the resolution process. For example, checking your…

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WordPress

How to Update the Domain Name

One of the great additions to the Wordpress hosting plan, is the ability to use a temporary URL to start building your website on. This allows you to install Wordpress…

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WordPress

How to use a Temp URL in WordPress Hosting

With the WordPress Hosting you have the option to use a temp url to build a site on and then at a later date update the url to use one of your existing domain name.…

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Web hosting & cPanel

How to use Filezilla

FileZilla is a third-party file transfer protocol (FTP) that helps you to move, upload, download, or delete files from your cPanel. In this article, we will show you how…

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Getting started

How to use LeafDNS

LeafDNS is a commonly used tool to display the current records that a domain name is using. The main records that the site will display are Nameservers, mx and www. For…

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Web hosting & cPanel

Images

The Images interface allows you to modify and manage images that you saved to your account. This feature includes the following tools: Thumbnailer — Use this tool to…

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Getting started

IMAP vs POP3 : Which should I use?

IMAP and POP3 have their pros and cons as there is no direct way to get both without affecting the other. If you are using IMAP and would like a group of people to see…

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Email

Importing and Exporting Emails Through Webmail

We provide you the ability to import and export email though our email client roundcube and horde. In this article we will be showing you how to do this in both clients.…

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WordPress

Imunify 360

Imunify 360 is a security software that is used to protect your website from malicious activities. This is a free service that is included in all reseller and shared IPO…

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Reseller hosting

Installing WISECP in cPanel for Resellers

NOTE: This is a tutorial for third party software, so it is a bit outside our scope of support. For more information you should check out the official WISECP…

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Web hosting & cPanel

Installing Wordpress on Shared & Reseller Hosting

Our cPanels at Let.com come with a easy one click instillation of Wordpress! This makes getting started building your new website even faster and more convenient. In this…

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Getting started

Manage WordPress Using WP-CLI

All of our Shared and Reseller packages have a very powerful command line interface for managing WordPress call WP-CLI installed by default. Though this document was…

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Billing & accounts

Managing Account Users & Security

Understanding how to manage your account users for your customer billing portal is a crucial aspect of account security. In your billing portal, you have access to…

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Web hosting & cPanel

Managing WordPress in Softaculous

The WordPress Manager in Softaculous allows users to configure your WordPress websites without logging in to the dashboard. This article will show you the options…

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Web hosting & cPanel

ModSecurity

ModSecurity , sometimes called Modsec , is an an Apache module that helps protect websites from varies attacks. As a web application firewall ModSecurity detects and…

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Getting started

MultiPHP INI Editor in cPanel

To make specific changes to PHP settings for certain scripts, it may sometimes be helpful to create or edit the php.ini file. The php.ini file is a special file that can…

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Web hosting & cPanel

Parked Domain

Parked Domains, also referred to as Alias Domains or Domain Alias, are often used to have more than one web address for advertising purposes. Parked domains are…

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Email

Pointing your Email (MX Record) to Another Email Host

If you are using a mail provider other than Let.com , you will want to update your MX Record so that it points to your third party mail service. This article will…

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Domains & DNS

Propagation

Propagation is the projected length of time it takes for the DNS to update from a change made to any DNS records across the internet. While your DNS is propagating, some…

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Domains & DNS

Registering Private Nameservers for Resellers

NOTE: Private nameservers are only available for Reseller packages. The default nameservers for Reseller accounts are: ns1.directdns.com and ns2.directdns.com, but if…

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Getting started

Remote MySQL Access in cPanel

Note: It is often not recommended to allow access to MySQL remotely for security reasons. In most cases you should use PhpMyAdmin in your cPanel to access MySQL. Adding…

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WordPress

Setting up a Password for a Directory

You have the option in cPanel to set up a password to a directory (folder) to protect it or to keep it private and only to allow access to those you give the username…

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Web hosting & cPanel

Site Publisher in cPanel

This feature enables you to quickly create a simple website, even if you have never created a website before. When you use this interface, you will select an appropriate…

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Email

SMTP Error (452): Failed to set sender "email@yourdomain.com" (Space shortage, please try later).

When trying to send emails or receive them, you notice you're not getting a bounce back or error with your mail client. The best thing to do is login to your cPanel…

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Web hosting & cPanel

Softaculous

Softaculous is an instant "one-click" auto installer that allows you to install a plethora of different CMS (Content Management Systems) and programs you can use to…

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Getting started

Software & Program Versions Available

Here at Let.com, we offer a variety of software readily available for our customers. Quickview Apache 2.4.46 PHP Default version is 7.4 MySQL MariaDB 10.3.x cPanel 90.x…

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Email

Spam Filter

Spam Filter is an anti-spam tool which helps filter out unwanted messages and it works for all of the email accounts in your cPanel. It can be set to mark spam messages,…

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Web hosting & cPanel

SSL - What to Know

SSL (Secure Socket Layer) is an encryption protocol that secures your information on the internet. We provide free SSL certificates to all websites hosted at Let.com.…

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Web hosting & cPanel

Subdomains

A subdomain is a subsection of your website that can exist as a new website without a new domain name. Use subdomains to create memorable URLs for different content…

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Domains & DNS

Temporary URL / Proxy URL - How to view my site before DNS is pointed?

Proxy URL / Temporary URL How to View a Domain on Let.com's servers before DNS is Pointed Did you recently move some data to Let.com, but you would like to view…

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Getting started

Third-Party Design and Script Support

Topics Outside Our Scope of Support We work very hard to make sure sure that your cPanel and Softaculous apps work as expected. However, we are unable to offer much…

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Getting started

Time to First Byte (TTFB)

TTFB Time to First Byte is commonly thought of as the time it takes the server to respond to any request. However, this is not actually the case as TTFB is also highly…

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Working with support

Transferring your site from Flywheel Hosting

**BEFORE MAKING ANY CHANGES ALWAYS HAVE A BACKUP, these instructions are to change at anytime. Should you not feel comfortable making the changes, please join our…

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Web hosting & cPanel

URL Redirects

The Redirects interface allows you to send all of the visitors of a domain or particular page to a different URL. For example, if you create a page with a long URL, you…

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Web hosting & cPanel

Using File Manager

File Manager is the resource to access the file system behind your hosting account. It allows you to view and upload files without the need for an FTP client. From the…

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WordPress

Using the Robots.txt File

Search engines like Google use web crawlers (also known as bots or spiders) to try and collect information from all websites across the internet. The Googlebot is from…

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Billing & accounts

Verification

Verification is a fraud prevention procedure we utilize for all of our customers when a hosting account is first purchased. This process is fully automated but in rare…

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Domains & DNS

Viewing your Site before updating the DNS

Before a domain name is registered and fully propagated to your new Let.com nameservers, there are several ways to view your site and begin testing the domains you…

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Web hosting & cPanel

W3 Total Cache

One commonly used option to optimize a Wordpress website is to install a plugin called W3 Total Cache (W3TC) that can be done in your Wordpress dashboard. Keep in mind…

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Email

Webmail & Third-Party Email Client Settings

It is very easy to create new emails accounts under your domain from within your cPanel. Once logged into your cPanel, click on Email Accounts within the EMAIL section.…

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Billing & accounts

Welcome to your Customer Portal

To access your customer portal, go the to client area at: https://account portal (coming soon)/ To login, you will need the email address and the password you chose during signup.…

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Getting started

What Are Common Login URLs?

Common Login URLs with your Hosting Account Below are some of the most common direct login URLs for your Hosting Account. However, please note that you may always…

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Getting started

What Are Inodes?

Inodes are essentially the number of files and folders stored in your cPanel. Each file or directory is considered one inode. You can find inode usage in the right hand…

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Getting started

What Are The Server Specifications for Let.com's Servers?

Let.com uses the following hardware to make sure that even our Starter Plan outperforms our clients' old host's top tier Shared Plan: SSD HardDrives: We utilize six 2…

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Getting started

What Do These FTP Socket Errors Mean?

What is an FTP Socket? FTP works by having 2 socket connections between the FTP client and the server that you are working with. One of these connections is a control…

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Getting started

What does Unlimited Websites mean?

What does Let.com mean when we offer Web Hosting for unlimited domains? This means we allow you to host any number of domains (also known as websites) as you need,…

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Getting started

What Is A Cron Job?

Cron Jobs Cron is an Linux Utility that allows users to automated or schedule tasks repeatedly at specific times. Cron Jobs are these individual tasks. Examples of Crons…

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Email

What is a DMARC Record?

DMARC, which stands for Domain-based Message Authentication, Reporting, and Conformance, is a DNS TXT Record that can be published for a domain to control what happens…

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Getting started

What is a Entry Process and a Process Limit?

You logged into cPanel and noticed a few things in red on the right hand side and are wondering... what is this? A process is a action or task that is running under a…

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Getting started

What Is a Incognito Mode/Private Window

Incognito mode/private window is a setting on your web browser which doesn’t keep a record of the web pages you visit and does not use any of the existing cache or…

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Getting started

What is a Support PIN?

When you contact Let.com support, we may need to validate your account before we can discuss account-specific details with you or assist you with your support inquiry. In…

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Getting started

What is Domain Redemption?

What Happens When I Do Not Renew My Domain? Initially, you have a renewal grace period . This is 15 days that you receive as an opportunity to renew the domain at the…

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Getting started

What Is Email Spoofing?

Email Spoofing Spoofing is when an email header's FROM line is altered to something other than the email address it was originally sent from. A tell tale sign that you…

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Getting started

What is Idle IMAP?

IDLE IMAP Many email Clients allow for the IDLE Function of IMAP. This function leaves opens a connection on the mail server, meaning as soon as a new email has arrived,…

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Getting started

What is Shared Hosting?

The Shared hosting plan is a type of service where one physical server is hosting multiple websites. The server’s resources are allocated to its many users, so there is…

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Web hosting & cPanel

What is Shell (SSH) Access?

Shell access , commonly referred to as SSH (Secure SHell) , is remote command line access to a server. Having command line access (if you’re familiar with using it) can…

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Getting started

What is the WordPress Heartbeat API?

WordPress Heartbeat API First appearing in WordPress 3.6, the WordPress Heartbeat API allows your web browser to communicate with the actual web server. This "heartbeat"…

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Getting started

What Is Traceroute?

Traceroute Traceroute is an application that allows you to trace the connection of one device to another. Within a traceroute, you can see the hops (each IP that the…

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Billing & accounts

What Method of Payments Are Accepted?

What Methods of Payment Will Work With Let.com? Credit Cards Let.com currently accepts Visa , MasterCard, Discover (includes Diners Club International ), American…

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Getting started

What PHP Modules Are Available?

The PHP Modules that are available on our servers can be found below: apcu bcmath brotli bz2 calendar Core ctype curl date dom exif fileinfo filter ftp gd gettext gmp…

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Getting started

What Port Numbers Are Used?

Now that you are apart of the Let.com Family, you may be wondering what port numbers you need to use with your Email Client, FTP, etc. We got you covered with this…

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Reseller hosting

White Labeling & Custom Branding for Reseller Hosting

White Labeling, or sometimes referenced as Private Labeling is when a product or service (i.e. your web hosting) removes the brand and logo from the end product and…

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Reseller hosting

WHM Feature Manager

Feature Manager WHM's Feature Manager allows you to select what cPanel Applications are within your Resold Accounts (e.g File Manager, Addon Domains). We highly suggest…

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Reseller hosting

WHM: How to Create a New Account/cPanel

1. Log into your WHM 2. Click on "Create a New Account" or search for it on the search tool on the left 3. Scroll down to the "Domain Information" box then enter the…

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Reseller hosting

WHMCS Overview

What is WHMCS? WHMCS or Web Host Manager Complete Solution is a all-in-one business solution tool created in 2003 by Matt Pugh. How can WHMCS help me with my online…

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Domains & DNS

WHOIS Information & Domain Privacy

Domains name registrations are considered similar to registering a company in the fact that you are required to provide valid and accurate contact information about the…

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Getting started

Why does my WordPress Site Show A Critical Error?

WordPress Critical Errors After spending hours updating your new WordPress Site, you go to take a look at the page and receive the dreaded "There has been a critical…

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Email

Why emails go to spam and what to do

Have you ever had one of your emails marked as spam? According to statistics, 80% of all sent emails are spam. As a result, spam filters are becoming stricter and even…

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Frequently asked questions

What you need to know.

Talk to our team

Which WordPress setup guide applies to my account?

WordPress hosting has its own customer portal setup workflow. Shared and reseller hosting use the WordPress installation tools described in their separate guide. How to install WordPress on a WordPress hosting package.

Where should I start with WordPress performance?

The optimization guide covers plugins, image sizes, caching, crawlers and scheduled tasks. It provides context for the more focused WordPress performance articles. How to Optimize your Wordpress Site.

Can I change WordPress themes and plugins from the portal?

The Manage Hosting guide describes the plugin, theme and update controls available for WordPress hosting installations, along with staging and backup tools. Customer Portal - Manage Hosting.

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