Verification is a fraud prevention procedure we utilize for all of our customers when a hosting account is first purchased. This process is fully automated but in rare cases, may require human action. If there is evidence that an account may have been created using stolen information, we reach out to the customer to ask a few security questions using the contact information provided at signup. Once we confirm the account as legitimate we unlock the new hosting account to give full access to additional features, domains, and upgrades. If we discover a purchase was not authorized we can then more easily reverse any illegitimate charges. This also empowers individuals to proactively address the possibility that their information is compromised. They can contact financial institutions to prevent further abuse and avoid potential fees and headaches.
Billing & accounts · Let.com knowledge base
Verification
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Why might a newly purchased hosting account need verification?
The guide describes verification as a fraud-prevention step for checking that a new purchase and the account information are legitimate.
Can verification require a person to respond?
Yes. Although the article describes an automated process, it notes that some cases require follow-up through the contact information supplied at signup.
What if I need help completing my account verification?
Contact Let.com about the pending account so the team can identify the verification step that applies to your purchase. Contact Let.com.