Web hosting & cPanel · Let.com knowledge base

How to connect via SSH using PuTTY

Updated 2021-06-042 min read

Hosting documentation. Account access is coming soon. Always use the server details and nameservers assigned to your own account.

When purchasing your account with cPanel, SSH is included in your service for free. You will need to download an SSH client in order to connect to your cPanel. While there are a variety of terminals you can use, this article covers connecting to your server using PuTTY. This client is essentially the same as using it in Linux form but is tailored to be installed on Windows clients. 

To connect, you can start by downloading the client here.

Once you have downloaded the client, you will need to gather your cPanel username, cPanel password, and cPanel IP (Shared IP Address). You can gather this information by following these steps:

1) Go to https://account portal (coming soon)/

2) Login using your Google account, Facebook, or email and password depending on how you created your account. 

3) Once logged in, you will want to click on "Hosting" on the left menu.

4) Then you will click on "Login to cPanel".

5) From here you will gather your login information from the right hand side under "General Information".

*If you do not remember your cPanel password, you can follow these steps to reset it here.

 

After this information has been gathered, you can open PuTTy and follow these steps to connect:

  1. Open PuTTY.
  2. Enter the cPanel IP in the "Host Name (or IP address)".
  3. Click "Open".
  4. Click "Accept" or "Connect Once" .
  5. You will enter your "cPanel Username" then press enter.
  6. Then you will enter your "cPanel Password" and press enter.

You're now connected via SSH using PuTTY. If you have any questions or need further assistance, please reach out.

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Frequently asked questions

What you need to know.

Talk to our team

Which host do I enter in PuTTY?

The guide uses the hosting account’s shared IP address in PuTTY’s Host Name or IP address field. Use the value from the intended cPanel account.

Which credentials does the SSH session request?

It requests the cPanel username followed by the cPanel password. These are the hosting credentials described in the guide.

What if I have forgotten the cPanel password?

Use the hosting password reset workflow in the customer portal before attempting the SSH login again. How to Change your cPanel Password.

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