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Autoresponders

Updated 2024-08-221 min read

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Autoresponders allow an automated reply to be sent whenever an email is received.  A good use for this would be to notify customers that you are currently out of town and will respond when possible. 

To set one up, go to Autoresponders under the EMAIL section in cPanel.

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In the first part of the configuration, it allows you to setup a wait time between responses if a single email address is contacted multiple times.  

 

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The second part looks like a standard email window where you enter the email address/sender as well as the subject and body and will be where you draft your auto response.. You can also set custom start and stop times for the autoresponder.  Once it stops, it will remain dormant until the start/stop times are edited again.

 

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Frequently asked questions

What you need to know.

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When would I use an autoresponder?

An autoresponder sends an automatic reply when an email arrives, such as an out-of-office message that lets senders know you will respond later.

Can I stop repeated automatic replies to the same sender?

The autoresponder configuration includes a wait interval between replies to the same email address. Set that interval along with the reply’s subject and message.

Can an autoresponder run only during specific dates?

Yes. The guide describes custom start and stop times. After its stop time, the autoresponder remains dormant until those times are edited again.

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