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How Can I View My Support Ticket History?

Updated 2024-08-221 min read

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Support Ticket History

To view your Support Ticket History (as well as reply if needed), you can do the following:

Click on Support within the Client Area
Click the drop-down next to your name, and click My activities
From here, you can see all of your support tickets as well as the ticket ID (request #). If you would like to view the responses, click on the blue Subject hyperlink
1. You will see that you can reply to tickets, as well as include attachments from this section

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Frequently asked questions

Where do I find my support ticket history?

From Support in the client area, open the menu beside your name and choose My activities to see your requests.

How do I open the replies to a specific ticket?

Select the ticket’s subject link. The list also shows the request number so you can identify the correct conversation.

Can I reply or attach a file from ticket history?

Yes. The guide explains that an opened ticket includes options for replying and adding attachments.