Planning & site building · Practical guide

Plan website navigation around visitor tasks

Organize pages into clear groups and labels that help people find relevant content without learning internal company terminology.

2 min read4 practical steps

An original planning guide. Use the linked primary documentation for platform details and the supported procedure for your environment.

Inventory pages and tasks

List the information and actions visitors need, then identify the main destinations. Separate primary tasks from occasional administrative links.

Create understandable groups

Use labels that describe destination content. Avoid categories that overlap so much that a reader cannot predict where a page belongs.

Check real journeys

Walk through a new visitor's question, a returning customer's task, and a reader arriving deep in the site. Include paths back to parent sections.

Verify responsive access

Review keyboard navigation, visible focus, menu state, and narrow-screen controls when implemented. Keep all important destinations reachable.

Worked scenario

See the plan in practice.

A reader lands directly on a DNS term. Breadcrumbs and a topic link help them discover related guides without returning to the homepage.

Review your result

Your acceptance checklist

  • Labels predictive
  • Deep entries supported
  • Menus testable

Use these checks to identify gaps in your navigation map. Assign an owner to any unresolved item before the next dependent step.

Primary references

For the underlying concepts and current platform details:

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Frequently asked questions

What you need to know.

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What will I produce when I plan website navigation around visitor tasks?

The intended deliverable is a navigation map.

Organize pages into clear groups and labels that help people find relevant content without learning internal company terminology.

What should I inventory and organize for website navigation?

Inventory pages and tasks. List the information and actions visitors need, then identify the main destinations. Separate primary tasks from occasional administrative links.

Create understandable groups. Use labels that describe destination content. Avoid categories that overlap so much that a reader cannot predict where a page belongs.

How can I review the completed navigation map?

Check your navigation map against these acceptance points:

  • Labels predictive
  • Deep entries supported
  • Menus testable

Review keyboard navigation, visible focus, menu state, and narrow-screen controls when implemented. Keep all important destinations reachable.

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