Hosting · Website glossary

Service-level agreement

Quick answer · What is Service-level agreement?

An agreement that defines service commitments, their measurement, exclusions, and any stated remedies.

IN PRACTICE

Service-level agreement: an example

A hosting contract explains how availability is measured and how a qualifying claim is submitted.

KEEP IN MIND

An availability commitment is not a guarantee that your own application will always work.

Put the idea to work

Frequently asked questions

What is a practical example of Service-level agreement?

A hosting contract explains how availability is measured and how a qualifying claim is submitted.

Does an availability commitment guarantee my application will work?

An availability commitment is not a guarantee that your own application will always work.

Which concepts should I read alongside Service-level agreement?

Uptime: The time or proportion of time a monitored system is considered available under a stated definition.
Monitoring: The ongoing collection and evaluation of signals used to understand a system's condition and detect problems.